the role.
About Flaunt Digital
We are a Leeds-based agency that has grown quickly over the past 8 years. We pride ourselves on the people who work here. We are all experts in what we do and are dedicated to driving significant results in digital for our clients. Our company culture is paramount and we pride ourselves on the environment that has been built for our team to do their best work.
As a certified B Corp, we practice what we preach – business as a force for good and putting our people first. We are committed to fostering a diverse, equitable, and inclusive work environment where all voices are valued and heard.
Position Overview
We are looking for an experienced individual to help manage new and existing projects to make sure they are running smoothly. This is a new role in this team, so you will be in charge of working with the Head of Development and Head of Creative to help shape how this will be implemented into the team.
You will also need to be comfortable working with other teams to collaborate on projects and campaigns that span multiple services.
Salary: £35K – £40K
Hours and location
This is a full-time, permanent position. We offer hybrid working which includes 2 days working from home per week, and we also offer flexible hours when working in our Leeds-based office.
Key Responsibilities
- Act as a primary point of contact for new clients who have come to Flaunt Digital for the first time for a design and development project. You’ll attend regular meetings and respond promptly to communications via email, Slack, and Microsoft Teams. Managing expectations, ensuring consistent client engagement and satisfaction through proactive support and clear, timely updates. Maintaining and strengthening client relationships throughout and following the project.
- Work closely with internal development, design, and creative teams to understand client requirements, identify opportunities for strategic growth, and deliver high-quality solutions that provide measurable value and long-term account development.
- Serve as an initial point of contact for day-to-day client queries, resolving routine questions and requests efficiently to reduce pressure on delivery teams and maintain project momentum.
- Collaborate with design and development teams to carry out thorough internal reviews and testing of deliverables before client submission. Provide constructive feedback to ensure outputs align with client expectations, brand guidelines, and project objectives.
- Lead the development of detailed project documentation, including timelines, milestones, and resource allocation plans. Monitor progress against schedules, manage risks, and ensure all projects are delivered on time, within scope, and to a high standard.
- Conduct comprehensive reviews of current workflows across design and development teams. Identify inefficiencies and areas for improvement, work with teams and the board to implement scalable, commercially viable enhancements that improve productivity, reduce turnaround times, and streamline delivery processes.
Qualifications and Experience
- Experience with WordPress & Shopify to answer simple client questions.
- Excellent communication skills on calls and through email / Slack.
- Be able to brief in tasks to team members accurately, including creating comprehensive and understandable tickets in task management systems.
- Project management skills, including time management, resource allocation, managing client expectations, relaying constructive feedback to teams, taking client feedback and forming into actionable tasks.
- Experience with project management tools (such as Active Collab, Jira, or similar).
- Google Suite experience (or Microsoft Office).
Nice to Haves (not Essential)
Experience working with Shopify or React
Development and Progression
- Experience working in an agency.
- Although we don’t use SCRUM in our workflow, it would be a good skill to have knowledge of.
- Experience with our typical development stack, eg. PHP, JS, HTML, CSS
- Experience in a design capacity.
Benefits
We believe in creating a workplace that values and supports the well-being of our employees. We offer a comprehensive range of benefits to enhance your professional and personal life.
- 27 days paid holiday plus the usual public holidays in England and Wales (usually 8 days)
- Minimum holiday requirement of 18 days of holiday per year.
- Access to a BUPA cash plan for health and well-being support.
- Free Leeds gym or yoga membership or an alternative subscription, such as Netflix, to support your physical and mental well-being.
- Access to Perkbox includes vouchers, discounts, and access to a well-being centre.
- Work from Home for 2 days a week.
- Flexible working hours between 7 am and 7 pm on office days.
- Value Share Scheme: When the business does well, everyone benefits.
- 4 pm Finish Fridays.
- Team lunch once a month.
- Quarterly Socials as well as ad-hoc team events.
- 3 Months full maternity pay.
- Post-maternity return to work scheme: work four days while being paid for five.
- 4 weeks full pay for paternity leave.
- Adoption leave policy mirrors maternity and paternity leave.
- Paid leave to support employees dealing with the challenges of miscarriage.
- Access support for IVF treatments.
- Cycle to work scheme
Diversity, Equity, and Inclusion Commitment
We are dedicated to fostering a workplace that values diversity, equity, and inclusion. We believe in creating an environment where all team members are treated with respect and provided equal opportunities. We are committed to embracing diverse perspectives and backgrounds, and we welcome candidates of all identities and experiences to apply, including those who may require accommodations during the recruitment process. Please let us know if you require any accommodations.
upload your cv.
Would you like to find out more about us, or tell us a little something about yourself? We’re always keen to hear from talented people, so pop your CV across and we’ll be in touch if we have any suitable vacancies.
